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Frequently Asked Questions

Ordering & Delivery

*Refer to HELP for more information. When will my order be shipped? MODUS SINGAPORE will not ship out your orders immediately on the same day they are placed. Orders will be processed for shipment on the following business day once payment is received. Once you placed and paid for your order, your ordered merchandise will be delivered to your designated delivery address in 3 days (including Weekends & Public Holidays) after the parcel has been dispatched from our warehouse. How do I track the delivery status of my order? Once the tracking number is emailed to you, you can start tracking your parcel!!! This tracking service can be viewed via this LINK (EASYSHIP or Qxpress). What to do if my items are damaged or missing from the package? If you have any issues with your order (damaged items, missing items, or wrong items), we will provide you with a replacement within 30 days of your order date.

Warranty & Exchange

*Refer to HELP for more information. What's your warranty policy? Modus Singapore warrants that the Products will be free from defects in material and major workmanship for a period of twelve (12) months from the date of purchase. Please retain your invoice as a proof of purchase as the product serial number will be validated for warranty coverage.  Serial number being found inside the sleeves of the outer packaging. What is the exchange policy and processes? All goods sold are non-refundable. Exchange must be done within seven (7) working days starting from the day the goods are delivered to you. You may exchange your order (or items) for any of the following reasons: · Your product does not match the description mentioned in the website. · You received the wrong item in your package. · For products that are defective or damaged upon arrival.

Products

What does WYND Filter? Wynd's medical grade filter traps particulates such as pollen, pet dander, bacteria, as well as industrial pollution particulates from sources such as traffic, factories, and power plants. How long do the filters last? The filter typically lasts for 3 months in a polluted environment (with an average AQI of 200). In a less polluted environment (such as most of the U.S.), it lasts between 3 and 6 months. We can actually calculate the filter life for you: By tracking how polluted the air is around the filter—as well as WYND’s airflow level and usage duration—we can tell you how used up the filter is and alert you when it’s time to order a replacement. You can opt into subscribing to automatic replacement filter shipments. How loud is it? Depending on the purification level, WYND ranges from 30 decibels (quiet rural area) to 55 decibels (a normal conversation). You can turn the top ring of the purifier to adjust its purification level. How long does the WYND Purifier's Battery last without a charge? When it's not plugged in, WYND (the purifier and tracker combined) lasts for about 8 hours on normal use (continuously running at a medium purification level). How long will the WYND Air Quality Tracker's battery last? When it's not docked into the purifier or plugged in, the tracker can last for over a week if it senses every hour. Do I need to point WYND at myself? Nope. WYND can be facing vertically and still create a clean air bubble around you. We recommend keeping WYND within 3 - 6 feet of your head depending on purification level for maximum effectiveness while vertical.   If you tilt WYND toward your face using the accompanying kickstand, the effective purification area range will increase in conjunction with purification level up to 8 feet.  Is the Air Quality Tracker totally independent from the purifier? You can use the tracker completely independently. If you purchase the tracker by itself, it will come with its own charger.  Is the app for both Android and iOS? Yes! Can I get WYND customized for myself or my company? Yes you can! Just reach out to us at Modus Singapore. We have minimum order quantities and charge an extra fee for customization. How can I find out more information about WYND? You can look into the official site of WYND at https://shop.hellowynd.com/. How is WYND founded and conceptualized ? Find out more about their story: https://www.kickstarter.com/projects/882633450/wynd-the-smartest-air-purifier-for-your-personal-s