A delivery fee will be charged based on the weight of the package. MODUS Singapore will not ship out your orders immediately on the same day they are placed. Orders will be processed for shipment on the following business day once payment is received. Once you placed and paid for your order, your ordered merchandise will be delivered to your designated delivery address in 2-3 days (including Weekends & Public Holidays) after the parcel has been dispatched from our warehouse.
All goods sold are non-refundable. What is the exchange process? Exchange must be done within seven (7) working days starting from the day the goods are delivered to you. You may exchange your order (or items) for any of the following reasons: · Your product does not match the description mentioned in the website. · You received the wrong item in your package. · For products that are defective or damaged upon arrival. And the general requirements for exchange are as follows: · You have proof of purchase (order invoice number and receipt). · The goods must be in new condition and returned in the original, unopened packaging along with all original accessories (including manuals, warranty cards, certificate of authenticity) and any free gifts received with it. · To inspect the color of the product, the external packaging (sleeves) will display the color that you have purchased. All sealed boxes must not be opened. · The product must not have been used or installed or had any data inputted. Under what conditions is/are the product non-exchangeable: · In the interest of hygiene and customer experience, products cannot be returned unless they are unopened and in their original packaging and seal. · Products fulfilled by Apple and not be Modus Singapore. If your exchange meets all the requirements above and you wish to proceed with the exchange, please have your order invoice number ready and contact us accordingly. We will verify the exchange reason and arrange an exchange pick-up for you. Free exchange pick-up is allowed only for products that are defective or damaged upon arrival and within the 7 days time-frame upon goods are received by you. We will conduct an evaluation within seven (7) days starting from the day we received your items returned for exchanged. You will also receive an email confirmation once the item is received from our end. If your return is valid, we will process your exchange or replacement, based on what you have indicated to us. If your return is not valid, we will notify you and arrange the items to be returned to you. For the items to be returned, a delivery fee will be chargeable. We reserve the right to reject any return deemed unfit or unreasonable.
THIS LIMITED LOCAL WARRANTY ("this warranty") DOES NOT COVER MINOR IMPERFECTIONS IN PRODUCTS THAT MEET DESIGN SPECIFICATIONS OR IMPERFECTIONS THAT DO NOT MATERIALLY ALTER FUNCTIONALITY. WE MAKE NO SATISFACTION GUARANTEES, PERFORMANCE GUARANTEES, RISK FREE GUARANTEES, ERROR FREE GUARANTEES. ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO FITNESS FOR A PARTICULAR PURPOSE, PERFORMANCE, USE OR MERCHANT-ABILITY. WHETHER BY STATUE, COMMON LAW OR OTHERWISE ARE EXCLUDED TO THE MAXIMUM EXTENT PERMISSIBLE BY APPLICABLE LAWS. Modus Singapore warrants that the Products will be free from defects in material and major workmanship for a period of twelve (12) months from the date of purchase. Please retain your invoice as a proof of purchase as the product serial number will be validated for warranty coverage. Serial number being found inside the sleeves of the outer packaging. All warranties hereunder are conditioned upon proper use of the Products in the application for which they are intended, and no warranty shall apply to: (i) any product modification, installation, service or repair made by individual or on behalf of Modus Singapore or any other third parties, other than by Modus Singapore, without the written approval of Modus Singapore ; or (ii) Product damage caused by accident, neglect, or any cause other than ordinary use. In any event that the Products warranty expires, a diagnosis / administrative service charge of SGD$50 will be imposed.